Organization - Not Disclosed
Deadline - 2014-05-31
Email - chanda.shakya@suvidhasewa.com.np
Instructions - Interested candidates are requested send their CV
Email - chanda.shakya@suvidhasewa.com.np by 31st May 2014
Post - Customer Service Executive
Industry - Manpower Recruitment
Qualification - Intermediate
Needed - 1
Gender - Female
Age - Above 18 yrs
Education - Ongoing Graduate
Experience - Would be an added advantage but not a condition
Working Hours - 8 hours
Working Station - Birtamode
Salary Range - NRS. 9,000 per month
Essential Job Specification:
Ø Intermediate (Management) pass
Ø Good knowledge of Microsoft Office Package (Word, Excel etc..)
Ø Pleasant Personality
Ø Fluent and Clarity in communicating (speaking)
Ø Excellent telephone handling skill
Job Descriptions:
Ø Receive customer complaints related to service & forward to concerned.
Ø Maintain a track record of all complaints/queries & prepare reports related to the same.
Ø Improve customer satisfaction through implementation of various customer care system.
Ø Take feedback from customer after repairing of vehicle and forward to SM if any complain/issue and keep record.
Ø Take feedback from all customer within 72 hours of completion of job in case of major repair work.
Ø Inform customer regarding promotional activities like Service Campaign/Mega Campaign.
Ø Assign vehicle booking and inform SA/SE and security guard and keep records.
Ø Ensure proper cleanliness of Customer lounge.
Ø Ensure refreshments (tea/coffee/water/reading materials etc) are taken care for all workshop visiting customer
Ø Additional work assigned by immediate Manager/Management.
Ø Coordinate in organizing service promotion activities like Service campaign, Mega Campaign & Customer meet.
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